Welcome

Thank you for shopping with Miss Shelby's World.

Every order is important to us, and we want your experience to be as smooth and enjoyable as possible. This Shipping Policy explains how your order is processed, dispatched and delivered, both within the United Kingdom and internationally.

Where We Deliver

Miss Shelby's World is delighted to deliver to customers throughout the United Kingdom and to many international destinations, including Europe, North America and Australasia.

Available delivery destinations will be displayed during checkout.

If your country is not currently available, please contact us and we will do our best to assist.

How Your Order Is Fulfilled

Many of our products are printed especially for you once an order has been placed.

To reduce waste and support more sustainable publishing, we work with trusted print and fulfilment partners who produce and dispatch many of our products directly to customers.

This means:

• Your order is printed specifically for you.

• Orders may be dispatched by one of our fulfilment partners.

• Delivery times may vary depending on your location and the product ordered.

• Orders containing multiple products may arrive in separate parcels.

Processing Times

Most orders begin production shortly after payment has been confirmed.

Processing times vary depending on the product ordered and seasonal demand.

Estimated production and delivery times are displayed during checkout wherever possible.

Shipping Costs

Shipping costs are calculated during checkout based on:

• Delivery destination

• Product type

• Order size

• Selected delivery method

The final shipping cost will always be displayed before payment is completed.

Estimated Delivery Times

Delivery times vary depending on the destination and the fulfilment partner producing your order.

While we always aim to dispatch orders promptly, delivery estimates are not guaranteed.

Delays may occasionally occur due to:

• Public holidays

• Severe weather

• High seasonal demand

• Customs processing

• Carrier delays

• Events beyond our reasonable control

We appreciate your patience should this happen.

International Deliveries

We are proud to deliver internationally.

Depending on your country, your order may be produced by a fulfilment partner located closer to your delivery address to reduce delivery times and unnecessary transport.

International customers are responsible for any customs duties, import taxes, VAT, handling fees or other charges applied by their country's customs authorities or delivery provider.

These charges are determined by local authorities and are outside the control of Miss Shelby's World.

Tracking Your Order

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please note that tracking availability may vary depending on the shipping service selected and your delivery destination.

Incorrect Delivery Information

Please ensure your delivery address is accurate before completing your purchase.

Miss Shelby's World cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information supplied during checkout.

If you notice an error, please contact us immediately. We will always do our best to help before production begins.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery time frame, please contact us.

We will work with our fulfilment partners and delivery providers to investigate and keep you informed throughout the process.

Damaged Deliveries

If your order arrives damaged or defective, please contact us as soon as possible.

Where possible, please include:

• Your order number

• A description of the issue

• Clear photographs showing the damage

This allows us to investigate quickly and arrange an appropriate resolution in accordance with our Returns & Refunds Policy.

Separate Deliveries

If your order contains multiple products, they may be produced by different fulfilment partners.

As a result, items may arrive separately and on different dates.

This is completely normal and does not necessarily mean part of your order is missing.

Questions About Your Delivery

If you have any questions regarding your order or delivery, we're always happy to help.

Email: hello@missshelbysworld.co.uk

Last Updated: 22 July 2026

Shipping Policy