Miss Shelby’s World Privacy Policy | Your Privacy

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Welcome

At Miss Shelby's World, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we keep it secure and the rights you have regarding your personal data.

By using our website or purchasing our products, you acknowledge the practices described in this policy.

Who we are

Miss Shelby's World is an independent UK publishing and lifestyle brand creating children's books, creative products, merchandise and digital downloads inspired by Shelby and her world of kindness, curiosity and imagination.

For the purposes of UK data protection legislation, Miss Shelby's World is the data controller responsible for the personal information collected through this website.

Website: www.missshelbysworld.co.uk

Email: hello@missshelbysworld.co.uk

What information we collect

Depending on how you use our website, we may collect:

Information you provide

This may include:

Your name
Billing address
Delivery address
Email address
Telephone number
Account information
Messages sent through our contact forms
Information provided when placing an order

Order Information

When you make a purchase, we may collect information relating to:

Products ordered
Order history
Payment confirmation
Delivery details
Refund requests
Customer service enquiries
Technical Information

When you visit our website, we may automatically collect limited technical information, including:

IP address
Browser type
Device type
Operating system
General location (such as country or region)
Pages visited
Website usage information

This information helps us improve our website and services.

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers.

Miss Shelby's World does not store or have access to your full payment card details.

How we use your information

We use your information to:

Process and fulfil orders.
Deliver products and digital downloads.
Provide customer support.
Respond to enquiries.
Process refunds where applicable.
Improve our website and services.
Maintain website security.
Prevent fraud.
Comply with legal obligations.
Send marketing communications where you have chosen to receive them.

We will only use your personal information where we have a lawful basis to do so.

Marketing Communications

If you choose to subscribe to our newsletter or marketing updates, we may occasionally send information about:

New book releases
Creative products
Promotions
Special offers
News from Miss Shelby's World

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

Sharing your information

We only share personal information where necessary to operate our business.

This may include trusted third parties who provide services such as:

Payment processing
Print and fulfilment
Delivery services
Website hosting
Website analytics
Email communications
Customer support

These providers only receive the information necessary to perform their services and are required to protect your information appropriately.

We do not sell your personal information.

International Transfers

Some of our trusted service providers may process information outside the United Kingdom.

Where this happens, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

How long we keep your information

We only retain personal information for as long as necessary to:

Fulfil orders.
Provide customer support.
Meet legal, accounting and tax obligations.
Resolve disputes.
Protect our legitimate business interests.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your rights

Under UK data protection legislation, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your information.
Restrict or object to certain processing.
Request transfer of your data where applicable.
Withdraw consent where processing relies upon your consent.
Lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

Our website uses cookies to improve your browsing experience and help our website function effectively.

For further information, please see our separate Cookie Policy.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.

While no website can guarantee absolute security, we are committed to maintaining appropriate safeguards.

Children's Privacy

Miss Shelby's World creates products intended for children; however, our website is intended for use by adults, including parents, guardians, teachers and those purchasing products on behalf of children.

We do not knowingly collect personal information directly from children without appropriate parental or guardian involvement.

If you believe a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and, where appropriate, remove the information.

Third Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies before providing any personal information.